Main Number: 314-898-1700

Appointment Line: 314-814-8700

Appointment Policy

1. Please be sure you are on time (or early) for your appointment. If a patient is more than 10 minutes late for an appointment, a nurse will make an assessment to determine if they need to be seen that day or can be rescheduled.
2. To cancel or reschedule your appointment, please call the appointment line at 314-814-8700 at least 24-hours before your appointment.
3. Call one month in advance to schedule an appointment or renew a prescription.
4. If you feel you need to be seen quickly, please call 314-814-8700 and explain the situation. The nurse will assess your symptoms and determine if you need to be seen that day or help you to make an appointment for a future date.
5. What to bring with you to your appointment:
   – all prescription and non-prescription medications you are currently taking
   – proof of income and insurance
   – your co-payment
   – your immunization records
6. Be informed about your own health. If you do not know … ask.
   If you have diabetes – know your blood sugar.
   If you have hypertension – know your blood pressure.
   Know what medications you take and what medical condition they are for.

Attention Patients

Effective January 1, 2015, the following revisions to our appointment policy will apply:

1.  If a patient misses two (2) scheduled appointments in 12 months, the patient will only be scheduled for the last appropriate appointment of the day when making the next appointment.
2. If the end of the day appointment is kept, the patient can return to a normal booking schedule. However, if the patient misses one more appointment in a 12 month period, he or she will not be able to schedule an appointment for 6 months.
3. If the end of the day appointment is missed, the patient will not be able to schedule an appointment for 6 months, including medication refills.
4. All patients regardless of their no-show status may continue to utilize the Affinia Healthcare Urgent Care services per the current urgent care guidelines and fee schedule.

Do you have a complaint or concern about the quality of care or service you received at Affinia Healthcare? The administration wants to know about it. Submit your complaint or concern to us by phone, mail, fax, e-mail or by completing the form to the left. Summarize the issues in one to two (written) pages and include the date of service and the Affinia location. You do not need to provide your name when submitting a complaint or concern to Affinia Healthcare. However, by providing your name and contact information, you will enable Affinia to inform you about any actions taken in response to your issues, and also to contact you should additional information be needed.

To report a complaint or concern about Affinia Healthcare:

Email:

concern@affiniahealthcare.org

Fax:

Corporate Compliance Department
314-814-8519

Mail:

Corporate Compliance Department
Affinia Healthcare, Inc.
2524 Hadley Street
St. Louis, MO 63106

Phone:

314-814-8518

Report a complaint or concern to the Joint Commission

Affinia Healthcare, Inc. is accredited by the Joint Commission.  The Joint Commission is an independent, not-for-profit organization that accredits and certifies more than 17,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

For more information on how to submit issues to the Joint Commission follow this link:

http://www.jointcommission.org/GeneralPublic/Complaint/

You may contact the Joint Commission via email, fax or mail using the following information:

E-Mail:
complaint@jointcommission.org

Fax:
Office of Quality Monitoring
630-792-5636

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact The Joint Commission at this toll free U.S. telephone number, Monday – Friday 8:30 a.m. to 5:00 p.m., Central Standard Time:

1-800-994-6610