Affinia Healthcare has earned a score of 100 percent on a recent operational review by the Health Services and Resources Administration (HRSA).

HRSA surveyors recently conducted a site visit at Affinia Healthcare to review critical operational areas to ensure high quality care for patients. With the 100 percent rating, there were no findings or follow-up visits required.

“This is the best OSV outcome our organization has ever received — a testament to our staff’s hard work, dedication, and commitment to our mission,” said Dr. Kendra Holmes, Affinia Healthcare President & CEO. “Thank you to everyone who contributed to this process and for the care and service our employees provide every day.”

According to HRSA, a standard, comprehensive Operational Site visit (OSV) is needed to thoroughly review the financial, clinical, and admin/governance operations to determine whether we are in compliance with Health Center Program requirements. The OSV should also evaluate and provide recommendations for performance improvement as they specifically pertain to the health center’s clinical performance.

The site visit occurred over a three-day period in early April. The auditors evaluated multiple areas, including:

• Clinical staffing, services, and patient care
• Financial management and accounting systems
• Governance and board authority
• Emergency preparedness and continuity of care
• Billing, collections, and sliding fee policies
• Quality improvement and compliance procedures

The HRSA team surveyed two Affinia Healthcare locations, 1717 Biddle Street near downtown, and the new Ferguson health center, located at 3396 Pershall Road. The HRSA review occurs every three years. The next review will occur in 2028.

CAPTION: Registered nurse Che’yRon Robinson administers an immunization to a child during a recent pediatric clinic at Affinia Healthcare. The community health center recently earned a 100 percent rating on an operational review by the Health Services and Resources Administration (HRSA).